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Privacy Policy

Thank you for visiting Vale Pianos online and reviewing our website privacy policy. This privacy policy explains how we handle the personally identifiable information (PII) that you provide to us when you visit us online to browse, obtain information and contact us. It explains how we comply with the GDPR (General Data Protection Regulation).

PII includes information that is personal in nature and which may be used to identify you.  You may provide PII to us when you send us an e-mail message through our contact form and we do not require you to register or provide PII to visit our website. We also do not have an email based subscription service. The personal details you give us will be used solely to best answer your enquiry.

We use cookies and Google Analytics on our website to collect technical information and improve your customer experience. Some cookies are necessary, so you should not disable these if you want to be able to use all the features of our website. As well as being able to improve the service we offer to customers through monitoring how our website is used, this also helps us detect and prevent fraud, creating a safer environment for you to browse our website and contact us.

Any information that we collect through either the contact form or Google Analytics will never be passed on to any other third parties, unless express permission is given during our communications.

We and this website complies to the DPA (Data Protection Act 1998) and already complies to the GDPR (General Data Protection Regulation) which comes into affect from 25 May 2018. We will update this policy accordingly after the completion of the UK’s exit from the European Union.

We are committed to ensuring that any information we hold regarding our customers is only kept for the efficient running of the business and to provide the highest levels of service to our customers. Customer information is stored securely at Vale Pianos and used in line with essential business practise. You can request to see our Fair Processing Policy by contacting us. Should you fill in our Contact form on the website, you can be assured that these details will not be passed to any third parties and will be used only to best respond to your enquiry.