Google reviews

What our customers say

4.9

63 reviews on Google

Profile photo of John Pilley

John Pilley

Local Guide
★★★★★
October 7, 2021

A good range of new and used pianos at fair prices. A dealer who has the support of technicians in the trade giving confidence that pianos will be up to scratch.

Reply from Vale Pianos

Thank you for taking the time to leave a review and sharing your great experience with others.

Posted on Google
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Kate Bedford

★★★★★
October 6, 2021

An excellent service - knowledgeable. helpful, courteous and prompt.

Reply from Vale Pianos

Thank you for such a lovely review, and taking the time to share your experience with others. We are so pleased that you enjoyed your visit and we are sure you will enjoy playing your new piano.

Posted on Google
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Jon Evans

★★★★★
October 5, 2021

I entrusted my piano to Vale pianos for pick up, storage for 3 years and return. I’d completely recommend them.

Reply from Vale Pianos

Thank you for taking the time to leave such an excellent review. I am sure it's lovely to be reunited with your piano.

Posted on Google
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Mel Mills

Local Guide
★★★★★
October 4, 2021

We had a great experience with Vale pianos. My husband and I turned up (without making a booking as we hadn't checked the website for the advice 🤦🏻‍♀️) with our 2 year old in tow to boot!! We were fully made welcome and our little one was encouraged to have a good go on the pianos too. Great information and advice given in a very un-pushy manner (much appreciated). We chose and ordered over the phone and then were lucky enough to receive our digital piano the next day - due to stock availability and deliveries being made near to us. Over the moon with the service, kindness and professionalism of all we met. Thank you. P.s the piano is ace! I will now play like Matthew Bellamy from Muse!!

Reply from Vale Pianos

Thank you for this great review, I am sure that you and your family will have a lovely time playing it.

Posted on Google
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Martin Baker

Local Guide
★★★★★
October 3, 2021

Not a good experience. I phoned this company to see if they were interested in buying my Mum's piano. They were pleasant on the phone and as requested the same day I sent them photos by email. No response. Chased them up by phone again 11 days later and they promised to get back to me. It then took them a further 14 days to reply by email to say they weren't interested. By this time the piano had already been sold and collected by another dealer... UPDATE: As expected, excuses were made in the reply but it's really silly to be only checking a spam folder every couple of weeks when you could be missing important emails. It certainly does not take 14 days (AFTER a chasing up) to decide that you're not interested in buying a piano. I remain unimpressed by this company.

Reply from Vale Pianos

As we explained, unfortunately the original email with photos went through to the spam folder and we only check this folder every couple of weeks. Apologies that it was overlooked, but with some of our team returning having been on furlough ready for the showrooms reopening after months of being closed, things were extremely busy. Good to hear that your piano has now sold.

Posted on Google
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Anindita Doig

★★★★★
October 2, 2021

Vale performed a digital conversion of our Victorian Broadwood, and the result has been transforming a lovely piece of furniture into a functioning musical instrument. Great service, highly recommended.

Reply from Vale Pianos

We are really delighted with your kind words and that you can enjoy playing your beautiful piano again.

Posted on Google
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Bruce Osborne

★★★★★
October 1, 2021

Despite living in Scotland I used Vale Pianos to convert our upright to a digital. I am delighted to be able to keep our antique upright with a much improved tone and the versatility of a digital. Hopefully a grandchild will enjoy it one day! Excellent service throughout.

Reply from Vale Pianos

Thank you so much for taking the time to leave such a lovely review, we are delighted that we have be able to renew your enthusiasm for playing your treasured family piano again.

Posted on Google
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Julian Di Tomaso

★★★★★
September 30, 2021

Great service from Linda and family from my initial call through to delivery within 2 weeks. Excellent service and product. Would highly recommend.

Reply from Vale Pianos

Thank you so much for such a lovely review, we appreciate you taking the time to share your experience. We are sure that you will enjoy your piano for many years to come.

Posted on Google
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Edd

Local Guide
★★★★★
October 16, 2020

Reply from Vale Pianos

Posted on Google
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PHILIP EDGE

★★★★★
October 10, 2020

We brought a nearly new piano and wow, it is wonderful the delivery team were first class and so professional so so pleased...

Reply from Vale Pianos

Hi Philip, thank you for taking the time to leave a review, I will make sure to pass your kind words onto the delivery team. We are glad that you are enjoying your new piano.

Posted on Google
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Quirin Kellner

Local Guide
★★★★★
October 9, 2020

Very impressed with Vale pianos. Thank you for helping my fiancée pick her dream piano.

Reply from Vale Pianos

So pleased to have made your fiancée's dream come true! Thank you for taking the time to share your experience.

Posted on Google
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Undercover Gardener

Local Guide
★★★★★
October 8, 2020

A good range of pianos to view. Non pressurised environment, with honest sensible advice. Good value and excellent after care. Very happy with our purchase.

Reply from Vale Pianos

Thank you for your review and we are delighted to hear that you are so pleased with your piano.

Posted on Google

All 63 of our Google reviews, word for word (translations by Google where noted). View them on Google

Visit our showroom

See, hear and play our pianos for yourself at our family-run showroom on Throckmorton Road, near Pershore. Ask us anything; there is never any pressure to buy.

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