Open Tuesday - Saturday

10.00am - 5.30pm

Tel: 01386 860419


We have an excellent reputation for the level of service we provide to our customers. Here are some extracts from the many letters from happy customers we have on display in our showrooms.

“Wow, wow, wow!! I’ve just received the digital conversion… what an investment and what a fine job you people do fitting the digital into the piano case! I have to keep reminding myself it’s digital!” Vaughn Eunson – Straight & Narrow Piano Bar, London

“Thank you once again for your service, which was excellent. Everything went well during the weekend, so we had a successful festival.” Solihull Festival

“Thank you so much for the beautiful piano! The evening went very well and I hope to be able to send at least £1,350 to St Richard’s Hospice.” Carol Oliver – fund-raising for St Richard’s Hospice

“Many thanks for your assistance of Saturday 5th February for the Tsunami Appeal Concert – we were able to send nearly £3,000 to our chosen organisation.” Friends of the Upton Jazz Festival

“I am writing to report the safe arrival of my beautiful new piano and to thank you for your time and valuable advice which I received on the day I visited your showroom… the piano is just wonderful!”

“Just a few words to thank you so much for the wonderful service I received recently in the purchase of my baby grand piano.”

“Thank you for such a professional and friendly piano move today. I didn’t worry at any point about the move of my treasured piano.”

“Please thank all your staff for their skills and for the very pleasant way they dealt with your customers.”

“Thank you all for your very professional service. You were always on time, the pianos were excellent and very much appreciated.” Solihull Music Festival

“We are absolutely delighted with the piano which has exceeded our expectations even though we had seen your lovely display model… we would be happy to recommend you to anyone.”

“I just wanted to thank you so very much for your generosity in supporting our Mid-Winter Party… Alex and Audrey entertained us singing and playing your beautiful piano… without your generosity none of this could happen… the event raised £15,000.” Mid-Winter Party in aid of St Richard’s Hospice

“I am writing to thank you for the support you gave to the PTA by supplying pianos for the classes at our recent Convention in Bournemouth… the event was a huge success and your support is invaluable to the Association” Brian Frost (PTA)

“Mr Melvyn Cooper, our Piano Adjudicator, who is senior piano tutor at the University of Warwick, an international piano adjudicator and experienced concert pianist, commented that the pianos you provided were excellent and that Vale Pianos should be complimented.”  Bill Vine (Solihull Music Festival 2010)

“Thank you very much indeed for selling the piano for me.  I miss it tremendously but it will get more use with someone else. I hope to see you again when the building work settles.  In the interim, please may I thank you for all your care over the years.  It is not just the pre-sales but also the after-sales care and attention to your customers that sets you apart.” Gina

“We are really pleased with the digital conversion! We have the original case that had to be kept for sentimental reasons but now have a great sounding piano that is in tune and feels great to play. The “new” piano is a providing great enjoyment and sounds better than the original ever did! So thank you to you and all of your team, we are really pleased with the great work that you carried out with the piano conversion.” Mr Cooper (2015)